Ag Leader Technology Blog

Since my last post, Ag Leader Academy has been busy with a wide assortment of events.  These events range from OEM distributer training, a company cookout and even our most recent supplier event.  Between all the activity and the weather conditions this year, it feels like we jumped right from winter into summer, skipping spring [...]

There is a wealth of knowledge that can be gained from the data you are collecting in the field.   Questions can range from the simple questions of “How many acres did I plant of each hybrid? or “What days was I in the field planting?”, to the more complex ones of “How much of a [...]

Farmers are beginning to take notice of OptRx crop sensors. I know this because tech support seems to be taking more and more calls from growers who have questions on OptRx, and it seems as if everyone is asking mostly the same questions. What most people don’t realize is how simple the system really is to use.

Everyone has questions about something and hopefully you have someone to ask or someplace to look to find answers to those questions. We have doctors and nurses for medical questions, agronomists for crop questions, religious leaders for questions on faith, and newspapers and TV for information about current events. What about when it comes to questions about your SMS Software?

Yesterday, I introduced you to Ag Leader’s current customer support interns and talked about what the customer support internship experience. To go along with this, I thought it would be interesting to ask a few of our past customer support interns about their experiences with the internship and how it has helped them get to where they are today. Everyone I spoke with was excited to tell me about how valuable their internship experience was. I had the opportunity to speak with former interns who still work for Ag Leader, as well as a former intern who is now an Ag Leader dealer.

Each year, Ag Leader’s customer support department hires interns with the goal of providing students an opportunity to gain experience in precision agriculture. These interns also provide an important contribution to Ag Leader by helping the support department better serve our customers. The current group of technical support interns started in January of this year.

Last year, Ag Leader restructured our technical support department to include a new service team focused specifically on GPS, guidance and steering support – the Machine Guidance Support Team. This was done in an effort to more effectively handle some of the complex and specific questions you may have regarding your guidance equipment. While all of our technical support staff is still extensively trained and knowledgable in the complete Ag Leader product line, our Machine Guidance Support group is meant to streamline calls in this area. Along with myself, our support team currently includes Jordan Ditmer, LeRoy Dickey and Seth Schrader.

Last week, I introduced you to some of our Software Support staff. If you are calling in with questions regarding your SMS Advanced or Mobile Software, you will likely be speaking to one of our full-time support staff members dedicated to our software product line. Today, meet Jessica Ahrens, Luke James and Ethan Smidt.

Famers get excited when they find out I work for Ag Leader.  This was never more apparent than the first time my girlfriend took me home to meet her parents (who are now my in-laws).  After church, a few of the farmers in attendance noticed I had an Ag Leader Technology jacket on and were [...]

As Mark Irvin said when he started introducing our readers to the Customer Support staff, it is always nice to know a little about the people you’re speaking with when you call Ag Leader’s Customer Support line. If you are calling in with questions regarding your SMS Advanced or Mobile Software, you will likely be speaking [...]

In business, “networking” is the practice of making connections and maintaining business relationships with like-minded people who support you. Who do you network with? Agronomists, crop consultants, seed representatives, equipment dealers, precision agriculture specialists—even your friends and neighbors—just to name a few. These are the folks who ensure you have what you need, when you need it, to keep your operation functioning at the highest level.

You have already met several of our Customer Support employees in previous posts. Today, meet Rick DeVore, Kyle Frerichs and Joe Brown.

As we head into Easter weekend, we know growers are busy with spring field activities and preparations. While Ag Leader’s business office will be closed on Friday, April 22, our Customer Support team will still be available to answer your questions.
Ag Leader Customer Support hours for Easter weekend are:
Friday (4/22): 8am-4pm CDT
Saturday (4/23): 8am-4pm CDT
Easter [...]

Last week, I began introducing you to some of our Customer Support staff members. This week, meet Michael Misbach and Eric Elsbernd.
Michael Misbach Michael started with Ag Leader in the fall of 2005, and he currently works as a Technical Support Specialist. Michael specializes in supporting the SeedCommand product line. He conducts SeedCommand trainings at [...]

This video demonstrates how to select the proper configuration for your current field operation.

This video explains how you can create new planting products for your current operation.

This video demonstrates using planting prescription, demonstrating how to adjust rates and import prescription files.

This video explains the features on the mapping screen, explaining what can be changed, controlled or edited through the options on the mapping screen.

This video demonstrates how to select the proper configuration for your current field operation.

This video explains how you can create new planting products for your current operation.