Getting to Know Ag Leader's Customer Support Team – Part 4
Earlier this year, I introduced you to several members of Ag Leader's Customer Support team (you can find those introductions in Part 1, Part 2 and Part 3). Today, meet two more employees who play important roles in the Technical Support department.
Kelly Kopsa started with Ag Leader in 1998 as a Technical Support Representative. In 2004, he became the Technical Support Supervisor. Currently, Kelly works as the Support Systems Manager and is responsible for technical phone support and dealer field support, dealer and customer trainings, warranty repairs, returns and parts support. Kelly also manages the Knowledgebase, Dealer Site, Parts Catalog, order configuration, and reports quality data for ISO 9001 compliance and continuous improvement.
Kelly grew up on a small farm in central Iowa, raising grain and livestock. He holds a degree from Buena Vista College in Management and Entrepreneurship. Kelly served for 20 years in the Iowa Army National Guard and is a veteran of Operation Iraqi Freedom. He also recently completed a Lay Pastor course. In his free time, Kelly enjoys working in his garden and watching stock car racing.
Jerry Busta If you are a user of the Parts Catalog on the Dealer Site and have noticed a number of improvements over the past few years, you can thank Jerry Busta for these changes. Jerry came to Ag Leader in the autumn of 2008, and he specializes in managing content and providing illustrations for the Parts Catalog. Jerry also manages content in other areas of the Dealer Site and supports various communication projects at Ag Leader. Jerry grew up on a dairy farm near the northeast Iowa community of Fort Atkinson.
Away from work, Jerry stays busy with involvement in various community organizations, including American Red Cross, United Way, and Chamber of Commerce. In his free time, Jerry enjoys skiing and snowshoeing in the winter and golf and biking in the summer. He also has interests in oenology and the architecture of Frank Lloyd Wright.