Technical Support Prepares for a Busy Winter Training Season
As harvest 2011 comes to an end, we here at Ag Leader find ourselves preparing for another year of providing innovative precision farming technology and quality customer support. Late November and December are particularly busy months for Ag Leader’s Technical Support department, as we are currently making preparations for Dealer Training 2012. I would like to take this opportunity to outline some of our upcoming schedule variances to help you plan ahead.
You may have noticed the Customer Support hours on our website have been adjusted back to our normal operating schedule: Monday-Friday, 7am to 6pm CDT. During this time, Technical Support will be available to help with any late harvest and fall fertilizer application questions, as well as any pre-spring planting questions. Our weekend schedule is also about to change; Saturday, November 19th will be the last Saturday that we are open for the year. Technical Support will not be open November 24th & 25th, so be sure to get your questions answered before turkey day! As part of our preparation for the 2012 growing season, the Hardware and GPS Technical Support teams will also be completing several hours of internal staff training. Internal staff training days help ensure our technicians have the resources and information they need to efficiently assist our dealers and customers with technical questions. The first internal staff training day will occur on December 9, 2011. During this training session, Technical Support for hardware and GPS products will not be available, so plan ahead to get your questions answered. You can reach Ag Leader Customer Support at 515-232-5363 or firstname.lastname@example.org. And don’t forget about our video tutorials, as well as the information available on the Customer Support website. Have a safe and happy Thanksgiving!