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Getting to Know Ag Leader’s Customer Support Team – Part 1

by Apr 14, 2011Training & Support

As we head into spring, you may find yourself calling into Ag Leader’s Customer Support line a time or two and speaking to some of our representatives. In my experience, it’s always nice to know a little about the people you’re speaking with. To that end, I will be taking the time to introduce you to our full-time support staff through a series of blog posts. This week, I will introduce Aaron Newell and John Muggenberg.

aaronnewell

Aaron Newell Aaron started with Ag Leader Technology in the Spring of 2006.  He graduated from Iowa State University in May 2005 with a Degree in Public Service and Administration.  He specialized in Agronomy and had a minor in Economics and Political Science.  His first year out of college, Aaron was an Engineer/Project Manager and developed and built concrete and steel grain elevators throughout Iowa.  Aaron then decided that precision agriculture is what he wanted to be involved in and started his employment at Ag Leader Technology.  Currently, he is the Harvest and Displays Support Specialist.  One of his primary focuses is the maintenance of the Ag Leader Knowledgebase, with the addition of new and updated documents.  During the months of January and June, you will find Aaron training the interns and new employees on the Tech Support team.  Aaron has developed coursework for the Displays 100 and Harvest 100 classes for Ag Leader Academy.  If Aaron is not training or working on the Knowledgebase, you will find him on the phone supporting dealers and customers internationally.  Aaron is one of the primary Support Specialists for International Support.  In Aaron's free time, he is usually working on his family farm near Fort Dodge, IA utilizing the complete lineup that Ag Leader offers.  Aaron enjoys spending time with his family, collecting guns, working on cars and playing basketball.

johnmuggenberg

John Mueggenberg John began working at Ag Leader as a Technical Support Specialist during an internship in the Spring of 2006 and became full-time in the Spring of 2008.  John currently serves as the DirectCommand Support Specialist, training customers and dealers as well as keeping the support team up to date on new DirectCommand products and features.  John attended Iowa State University and graduated in 2008 with a degree in Agricultural Systems Technology.  John grew up on a farm just outside of the small town of Breda, IA where his family grows corn and soybean crops and also raises cattle.  In his free time, John enjoys going home and farming, fishing, and riding four-wheelers and his motorcycle.

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