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www.agleader.com

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www.agleader.com/media-center/

PHONE
515.232-5363

ADDRESS
2202 South River Side Drive
Ames, Iowa 50010

 
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Nathan Tebbe

Getting to Know Ag Leader’s Customer Support Team – Part 6

Posted May 16th, 2012

As we progress through the 2012 growing season, you may find an opportunity to call and speak with one of our Customer Support Representatives. “Putting a face with a name” is one way Ag Leader strives to make our Customer Support as personalized as possible. We here at Ag Leader place high importance in our staffing quality and would like to continue to introduce our Full-Time staff as we grow the Technical Support department. This week’s blog will focus on two of our recent Full-Time employee additions: Andrew Jungers and Ryan Carlson.

 

Andrew-Jungers-2


Andrew has been working with Ag Leader Technology as a member of the Technical Support Team since November 2011. He provides product technical support to customers and dealers over the phone and through training assistance. Growing up and assisting on his family farm in Hospers, Iowa, a small town in the Northwest corner of the state, Andrew has been involved within agriculture throughout his life. Andrew attended Iowa State University and chose to major in Agriculture Systems Technology because of the hands-on technology based courses; particularly drawn to its precision agriculture emphasis. He graduated from ISU in May of 2011. After college Andrew spent some time testing GreenStar equipment for an independent firm just south of Ames, IA. Outside of Ag Leader, Andrew enjoys spending time with his friends and family, playing sports, riding his motorcycle and snowmobile.

 

Ryan-Carlson-2

Ryan started with Ag Leader in November of 2011 as a part of the Technical Support team.  Ryan grew up and is still actively involved in his family’s farm which includes corn, soybeans and a cow-calf operation.  Ryan graduated Iowa State University with a degree in Agronomy, and spent a year and half with a local coop as an agronomy apprentice before deciding the precision agriculture field was what he really enjoyed.  In his spare time, Ryan enjoys hunting fishing and snowmobiling.

 

I would also like to take this opportunity to mention our Support Hours have changed. The following weekly schedule will be in effect until the Harvest season begins.

Monday – Friday
7am to 6pm CDT

Technical Support hours for the weekends (until further notice) will remain as:

Saturday: 8am-4pm
Sunday: 12pm-4pm

 

You can reach Ag Leader Customer Support at 515-232-5363 or support@agleader.com. Please remember to check out our video tutorials, as well as the information available on the Customer Support website for more product information.

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This entry was posted on Wednesday, May 16th, 2012at 2:55 pmand is filed under Blog. You can follow any responses to this entry through the RSS 2.0feed. You can leave a response, or trackback from your own site.

 
 
Michael Vos

Value of Data: Trip to Oregon – Part 2

Posted May 10th, 2012

Yesterday we shared information regarding agriculture in the Willamette Valley of Oregon.  Below are additional details about Luke’s trip to Oregon.

Luke and our NW Territory manager Sean Ealy, a native Oregonian, discussed the value of data with farmers and ag specialists from the Willamette valley.  The meetings were informative and they discussed various items including yield monitoring, guidance, crop sensing using OptRx and analyzing data using the SMS Software .

Sean

While in the valley, Luke had the opportunity to interview Jammie Wutzke of Ag West Supply. Listen as Jammie explains how farmers may utilize precision ag data to improve their farms in the Willamette Valley…

Ag West Supply is one of our dealers located in the Willamette Valley.  They focus on helping growers learn more about how precision ag can benefit their operation.  Listen as Jammie defines the role that precision ag dealers play in helping farmers progress their operation…

To learn more about the SMS Software please click here

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This entry was posted on Thursday, May 10th, 2012at 9:00 amand is filed under Blog, SMS Software. You can follow any responses to this entry through the RSS 2.0feed. You can leave a response, or trackback from your own site.

 
 
Michael Vos

Value of Data: Trip to Oregon – Part 1

Posted May 9th, 2012

In April, my colleague, Luke James, traveled to the Willamette Valley in west central Oregon to talk about the value of data.  The Willamette Valley is known as the grass seed capital of the world.  According to the Oregon Seed Council, about 500,000 acres of the grass seed are grown in Oregon and nearly 90% of that is grown in the Willamette Valley.

blog-image

While in the valley, Luke had the opportunity to interview Patrick Lanz of Ag West Supply.  Listen as Patrick describes agriculture in the Willamette Valley…

Like other regions, farmers in the Willamette Valley have been utilizing precision agriculture for several years.  Listen as Patrick describes the different types of precision agriculture being used by farmers in the valley…

To learn more about the SMS Software please click here

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This entry was posted on Wednesday, May 9th, 2012at 9:06 amand is filed under Blog, SMS Software. You can follow any responses to this entry through the RSS 2.0feed. You can leave a response, or trackback from your own site.

 
 
Andy Boyle

Ag Leader Academy is Back in Session!

Posted May 4th, 2012

It’s really hard to believe that students are almost done with school! As they are counting down the days until vacation and preparing for summer activities, Ag Leader dealers are heading in the opposite direction: into the classroom! School will soon be in session at the Ag Leader Academy!

SUMMER TRAINING

Ag Leader dealers are expanding on what they already know by attending training during the months of June, July and August.  We have found that when dealers attend training they are able to more accurately install, support, and troubleshoot Ag Leader systems in less time.  The end result is fewer support issues and happier dealers and customers.

It’s no doubt that Ag Leader dealers have a busy summer ahead of them.  In addition to dealer training, they will also be hosting customer trainings across the country as early as June and as late as August.  At these training sessions, dealers will provide information to their customers on how to prepare their equipment for the upcoming seasons.  Topics will include a display operation, preharvest and a preapplication checklist that ensures them that their equipment is ready to harvest and apply products in the field.

After trainings have been scheduled they will be posted on our customer support page at support.agleader.com We look forward to seeing you at training!

blogpost

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This entry was posted on Friday, May 4th, 2012at 11:53 amand is filed under Blog. You can follow any responses to this entry through the RSS 2.0feed. You can leave a response, or trackback from your own site.

 
 
Isaac Bowers

SMS Basic/Advanced v12.0 and SMS Mobile v6.0 is released

Posted May 3rd, 2012

If you missed my previous post about the new features coming out in this release, you can read my previous blog by clicking here

Before updating to the latest version of the SMS Software, here are a few things you should do first:

  • Check In Projects – If you are an SMS Advanced user, all projects that have been “Checked Out” need to be checked back in.  This can be done by going to the File menu and clicking Projects.
  • Create a backup of your data – Creating backups ensures that you have a good starting point in the event in that you have issues during migration or if you have other computer issues, such as a bad hard drive, down the road.  Backups can be created by going to the Services menu and clicking Backup.
  • Plug devices into the wall – If you’re using a laptop, Ag Leader MESA, Ag Leader Field PC, or other pda device, make sure that you have it plugged into the wall.  This will ensure that your device does not loose power while installing the update or migrating data.

If you have unlocked your SMS Basic, SMS Advanced, or SMS Mobile PC Software via the web, you can update by opening the software, going to the Help menu, and clicking Check for Updates.  For more information on how “Check for Updates” works, click here

If you have manually unlocked your software by calling into our support team, you will be sent a CD in the mail.  Otherwise, if you would like to install the software sooner, would like to see the release notes, or would like to download a demo version for one of our other SMS products, click here.

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This entry was posted on Thursday, May 3rd, 2012at 9:05 amand is filed under Blog, SMS Software. You can follow any responses to this entry through the RSS 2.0feed. You can leave a response, or trackback from your own site.