Ag Leader Technology Blog

As we progress through the 2012 growing season, you may find an opportunity to call and speak with one of our Customer Support Representatives. “Putting a face with a name” is one way Ag Leader strives to make our Customer Support as personalized as possible. We here at Ag Leader place high importance in our staffing quality and would like to continue to introduce our Full-Time staff as we grow the Technical Support department. This week’s blog will focus on two of our recent Full-Time employee additions: Andrew Jungers and Ryan Carlson.

Andrew has been working with Ag Leader Technology as a member of the Technical Support Team since November 2011. He provides product technical support to customers and dealers over the phone and through training assistance. Growing up and assisting on his family farm in Hospers, Iowa, a small town in the Northwest corner of the state, Andrew has been involved within agriculture throughout his life. Andrew attended Iowa State University and chose to major in Agriculture Systems Technology because of the hands-on technology based courses; particularly drawn to its precision agriculture emphasis. He graduated from ISU in May of 2011. After college Andrew spent some time testing GreenStar equipment for an independent firm just south of Ames, IA. Outside of Ag Leader, Andrew enjoys spending time with his friends and family, playing sports, riding his motorcycle and snowmobile.

Ryan started with Ag Leader in November of 2011 as a part of the Technical Support team.  Ryan grew up and is still actively involved in his family’s farm which includes corn, soybeans and a cow-calf operation.  Ryan graduated Iowa State University with a degree in Agronomy, and spent a year and half with a local coop as an agronomy apprentice before deciding the precision agriculture field was what he really enjoyed.  In his spare time, Ryan enjoys hunting fishing and snowmobiling.

I would also like to take this opportunity to mention our Support Hours have changed. The following weekly schedule will be in effect until the Harvest season begins.

Monday – Friday
7am to 6pm CDT

Technical Support hours for the weekends (until further notice) will remain as:

Saturday: 8am-4pm
Sunday: 12pm-4pm

You can reach Ag Leader Customer Support at 515-232-5363 or support@agleader.com. Please remember to check out our video tutorials, as well as the information available on the Customer Support website for more product information.

It’s really hard to believe that students are almost done with school! As they are counting down the days until vacation and preparing for summer activities, Ag Leader dealers are heading in the opposite direction: into the classroom! School will soon be in session at the Ag Leader Academy!

SUMMER TRAINING

Ag Leader dealers are expanding on what they already know by attending training during the months of June, July and August.  We have found that when dealers attend training they are able to more accurately install, support, and troubleshoot Ag Leader systems in less time.  The end result is fewer support issues and happier dealers and customers.

It’s no doubt that Ag Leader dealers have a busy summer ahead of them.  In addition to dealer training, they will also be hosting customer trainings across the country as early as June and as late as August.  At these training sessions, dealers will provide information to their customers on how to prepare their equipment for the upcoming seasons.  Topics will include a display operation, preharvest and a preapplication checklist that ensures them that their equipment is ready to harvest and apply products in the field.

After trainings have been scheduled they will be posted on our customer support page at support.agleader.com We look forward to seeing you at training!